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Customer Service - FAQ's

When will my order be shipped?
Does Ocean Electronics accept international orders?
What is Ocean Electronics' return policy?
Who pays for return shipping?
How do I return something?

ABOUT OCEAN ELECTRONICS
What about my privacy?
How can I submit comments and suggestions?




Are my items in stock?

Ocean Electronics tries hard to maintain accurate availability status.  However, until our real-time inventory process is complete, it is possible (although rare) for some item statuses to not be up-to-the-minute accurate.  Lack of real-time inventory is usually only a problem for quantity orders.  In other words the status correctly shows in-stock because one is available but a backorder occurs when you purchase more than quantity of one.  If you are concerned about availability of your item, please feel free to contact us. 
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What about backorders?

We encourage customers to get their place in line if an item is out of stock.  Ocean Electronics does not charge the credit card until the order ships and you may cancel the backorder at any time.  Due to our flat rate shipping policy, orders are held until all items are in-stock.  If you prefer to receive in-stock items immediately, please place a separate order (meaning an additional flat rate shipping fee).
Most backordered items arrive within 1-2 weeks from the time the order is placed.  If a backorder lasts more than four weeks, the credit card authorization will have expired so we may need to contact you to replace the order.  While this may be inconvenient, it is necessary due to the exceptional credit card protection policies by Yahoo Stores and Ocean Electronics.
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What are my payment options?

We accept Visa, MasterCard, American Express, Discover, and Paypal online. You may also place your order by mailing a copy of the item page with a check or money order enclosed. Please be aware that orders placed with personal checks require up to two additional weeks to process. For your security, please do not send cash.
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Is it safe to use my credit card?

Yes, shopping at Ocean Electronics is safe. One of the main reasons we selected Yahoo Stores for our ecommerce partner is due to the exceptional security. 
  • ***Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.
  • ***Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
  •   For more information, please click here.
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    Is gift wrapping available?

    We take great pride in our packaging - each order is carefully packaged using environmentally friendly materials. At this time we do not offer gift wrapping services although we do offer gift invoices. Ocean Electronics gift invoices are similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.
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    Are gift invoices available?

    Yes! During the checkout process you may use the comments section to request a gift invoice be enclosed with your order. Ocean Electronics gift invoices are similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.
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    Where can I enter a coupon or promotional code?

    Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the "Payment" page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only one coupon code may be used per order.
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    How do I order by Mail or Fax?

    You may place your order by printing a copy of the item page and mailing a check or money order to Ocean Electronics 4711 Hope Valley Rd #305 Durham, NC 27707. You may fax order information toll free to: 800-801-4632
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    How much do you charge for shipping?

    Ocean Electronics uses flat rate shipping for orders shipped to contiguous United States.  Whether you buy one item for a few dollars or hundreds of items for thousands of dollars, the flat rates are seen in this chart:

    SHIPPING METHOD DELIVERY BY SAME DAY SHIPPING BY PRICE
    GROUND  (UPS or FedEx) Estimated
    2-7 business days
    3pm Eastern Time $8.95
    UPS NEXT DAY AIR Guaranteed Delivery
    1 business day
    3pm Eastern Time $29.95
    UPS NEXT DAY AIR
    Saturday Delivery
    Guaranteed Delivery by Saturday 3pm Eastern Time $44.95
    FEDEX INTERNATIONAL PRIORITY TO CANADA Estimated
    1-5 business days
    1pm Eastern Time Starts at $49.95
    FEDEX INTERNATIONAL EXPRESS Estimated
    2-10 business days
    1pm Eastern Time Starts at $49.95
    (Please contact us)
    AK/HI residents must pay published rates for air delivery. Certain items (particularly antennas over 8 feet) must be shipped via Truck Freight and are not eligible for flat rate shipping. We reserve the right to "downgrade" the ship method if a less expensive option allows the order to arrive on or before the Estimated Delivery Date. Shipping fees are always non-refundable.
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    Can I track my order?

    Yes!  Once your order is shipped, you will be sent an email confirmation. Your email confirmation will include applicable UPS tracking or postal delivery confirmation information.
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    When will my order be shipped?

    We ship in stock items the same business day for orders place by 3pm Eastern Time.
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    Does Ocean Electronics accept international orders?

    Yes. We mostly ship to United States, Canada, and United Kingdom but many others are available.  If your country is not available during checkout, we do not currently ship there.
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    What is Ocean Electronics' return policy?

    Money Back Guarantee:
    If, for any reason, you are not completely satisfied with a product purchased from Ocean Electronics, you may return it within 30 days from invoice date for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 15% restocking fee. Shipping charges are non-refundable. No returns are accepted on used items, items that are not in original condition, software, or custom order items. Products designated as "all sales final", "no returns", or similar language may not be returned.
    Defective Returns:
    If your product is not functioning properly, please contact Ocean Electronics customer service as soon as possible (and not later than 30 days from invoice date). In most instances, we can assist you in diagnosing and resolving your product problems. In instances of product defect, we will replace the product with an even exchange of the same item, subject to in-stock availability.
    Please allow ten (10) business days for your return/exchange to be processed. Initial shipping fees and return shipping costs are non-refundable.
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    Who pays for return shipping?

    You do. Please understand we offer the absolute lowest prices possible.  If we were charging outrageous prices for our items, as some of our largest competitors do, we could afford to include pre-paid labels for returns.  However, we have given this much thought and have realized that more than 99% of customers do not return items.  Those customers prefer the lowest prices.  Ocean Electronics does not believe it is fair for all customers to pay higher prices in order to cover the expenses of those who wish to return. 
    We suggest using an insured and traceable ship method.  Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
    In the unlikely event that we have inadvertently sent you incorrect merchandise or you received merchandise damaged by delivery, please notify us immediately. We will either send prepaid label or reimburse you for the cost of returning the package to us.
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    How do I return something?

    Return Authorizations:
    A valid Return Authorization (RA) number, issued within 30 days of original invoice date, must accompany all products returned to Ocean Electronics. After 30 days from purchase we can no longer issue an RA and will refer you to the manufacturer for warranty service. RA's expire fifteen (15) days after they are issued and cannot be extended or re-issued. All returned products must be in original packaging, with all packaging, manuals, blank warranty cards and other accessories and documentation included. A valid RA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.


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    What about my privacy?

    We are committed to protecting your privacy. We use the information we collect on the site to make shopping at oceanelectronics.com possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.
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    How can I submit comments and suggestions?

    You may call us at (800) 801-4632 during business hours, Monday through Friday 9am to 5pm ET or use our mailing address or email us at:



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